Loyalty program PRIVILEGE

• We are pleased to welcome you to our Loyalty program Privilege.

  For us it is a possibility to thank you for our choice and loyalty, for you it is an opportunity to save your money and get additional privileges. Participating in our program will not require of you any expenses and efforts. You just stay at the Intourist Kolomenskoe Hotel and enjoy the best service! You accumulate bonus points every trip and get new loyalty level with growing benefits!

  	BASIC level Basic level gives you an opportunity to book rooms and visit restaurant with pleasant discount and begin to accumulate points for next level. The Basic card is issued to the Guest when filling the registration form at the Reception. You can get the discount on accommodation with next check-in after card issue, the discount for restaurant you can get immediately.
  SILVER level Silver level gives you more benefits to enjoy and if you keep earning points you are on the way to becoming a Gold member! The Silver card is issued after accumulating 50000 points.
  	GOLD level Gold level is a serious upgrade, so we add more benefits. The Gold card is issued after accumulating 100000 points.
  PLATINUM level We appreciate your loyalty! Platinum level is a membership wh ere you will get maximum privileges and discounts, the highest level of service and pleasure. The Platinum card is issued after accumulating 200000 points.

  Our cards and privileges for you

  Privileges	Basic	Silver	Gold	Platinum
  Discount on accomodation	3 %	5 %	10 %	15 %
  Discount at Lobby bar and restaurant	5 %	7 %	10 %	15 %
  Bottle of water daily in your room
  Early check-in from 9 a.m.
  Guaranteed late check-out before 6 p.m.
  Guaranteed room upgrade
  Compliment from the restaurant
  Parking
  Guaranteed room availability up to 48 hours
  Guaranteed choosen room type

  
  

  FAQ

  1. How do I become a member of Loyalty program Privilege?
     You can get your card and become a member of loyalty program when filling the registration form at the Reception.

  2. Why do I have to join the Loyalty program Privilege?
     This program allows you to get additional discounts on accommodation and F&B and other benefits.

  3. How can I earn points?
     When you stay at the Intourist Kolomenskoe Hotel you earn the amount of points equivalent with the room value after all discounts, 1 RUB is equivalent to 1 POINT. Other additional expenses such as restaurant charges, room-service, laundry expenses and etc. are not included in points calculation.
     Please know that your points will be credited to your account under next conditions:

     • You should reserve your stay by our official website, by phone or by e-mail:
       Tel: +7 (495) 662 10 01 , +7 (495) 662 90 22
       E-mail: bron@intourist-kolomenskoe.ru
       Online: www.intourist-kolomenskoe.ru через чат-окно Jivosite
     • You should personally pay for your stay (by cash or credit card) in order to get your discounts.
     • You should book your stay in accordance with open rates (not corporate rates and etc.)
     • Discounts and privileges provides only on the room wh ere the owner of loyalty card lives and do not apply to another rooms.

     Show your loyalty card at the Reception and specify about your participation in loyalty program when booking to get all the discounts and privileges!

  4. What should I do if I lost my loyalty card?
     You can ask for a new card at the Reception or send a request by email bron@intourist-kolomenskoe.ru

  5. May I give my loyalty card to another person?
     Your card is personal. You cannot sell the card or lend it to another person.

  6. How long is my loyalty card valid?
     Your loyalty card Privilege has not time-bound action.

  7. How can I check my account balance?
     Please send us a request with your card number and family name to bron@intourist-kolomenskoe.ru

  8. How long will it take for bonus points to be credited to my account after staying at the hotel?
     Your loyalty points are credited to your account within maximum 10 days after your staying at the hotel. If you want to know all about your points please send a request to bron@intourist-kolomenskoe.ru

  You can find all details and rules of the loyalty program here.

  We will be happy to answer your questions and get your suggestions about the loyalty Program Privilege!

  E-mail: bron@intourist-kolomenskoe.ru

  Thank you for choosing the Intourist Kolomenskoe Hotel!